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Normal Topic Mapping an IVR System (Read 5813 times)
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Mapping an IVR System
Aug 30th, 2007 at 3:15pm
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Hi,

Came across your component on the web and it looks promising.  Here is what I am trying to do:

Would like to map our IVR system basically showing how customers move from menu to menu.

So I was thinking of using the Java component to draw out our current flow, save that to XML.  Then for presentation hit our datawarehouse and modify the counts at runtime and display it to the user in clientside mode.  Something like:

        5,000
Menu----------->Option 1
|
|       1,000
|----------------->Option 2

So 5,000 callers chose option 1 and 1,000 callers chose option 2. These would be the dynamic numbers from the datawarehouse.

Am I taking the correct approach?
Thx
  
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Stoyo
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Re: Mapping an IVR System
Reply #1 - Aug 30th, 2007 at 3:30pm
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Hi,

That looks like a good approach. You can load the diagram at every request and just set the labels of the arrow objects to reflect the current number of users. If you do not need to change them in real-time, use the ImageMap mode to avoid requiring the Java runtime.

Otherwise use the applet mode, poll the server periodically for the current number of users via Ajax, and change the arrow labels using the applet API.

Stoyan
  
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Re: Mapping an IVR System
Reply #2 - Aug 30th, 2007 at 6:22pm
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Does netdiagram allow you to create a diagram and save to xml right out of the box? (With all the drawing objects avail?) So I'm looking for a canvas, all the objects to choose from and draw on the canvas, and then a save button to save to xml.
And be able to iterate through the arrows that i draw as well so I can dynamically set the text next to each one.(and know which arrow i'm on)
Do you have a sample for this?
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Re: Mapping an IVR System
Reply #3 - Aug 31st, 2007 at 5:09am
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You could draw and export a diagram to XML using our Windows Forms diagramming control -
https://mindfusion.eu/FCNetDemo.zip

Use the Run Demo item in the Start menu, create the drawing and then use the File\Export command to save the drawing as XML.

You can load the XML file into NetDiagram and access the arrows using the FlowChart.Arrows collection.

Stoyan
  
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